LONDON – 13 May 2025 - EfficientEther Ltd, a UK-based startup behind the AI-powered IT assistant platform EtherAssist, today announced the general availability of EtherAssist Version 2. This major release expands the platform's integration with Microsoft technologies, strengthens automation capabilities, and enhances how IT teams and managed service providers access, use, and scale AI-driven knowledge across their operations.
EtherAssist acts as a real-time, context-aware assistant for IT professionals, offering step-by-step guidance, troubleshooting support, automation workflows, document drafting, and script generation. With Version 2, users benefit from full Microsoft Teams integration, expanded Intune support, a redesigned documentation experience, and an upgraded onboarding journey.
"AI now plays a central role in how modern IT teams operate, especially those working across Microsoft environments," said Ryan Mangan, CEO of EfficientEther Ltd. "EtherAssist Version 2 builds on our mission to deliver intelligent, integrated assistance,providing the automation, insight, and accessibility that teams need to support users and systems more effectively."
"Microsoft Teams is where many IT teams already work every day," said Colin Wright, Director at EfficientEther Ltd. "By embedding EtherAssist directly into Teams, we're giving users access to automation, script generation, and live troubleshooting support,without ever leaving their collaboration space."
EtherAssist Version 2 enhances IT service delivery by:
- Microsoft Teams Integration: Embedding assistance inside Microsoft Teams, so administrators can troubleshoot issues, generate PowerShell scripts, and collaborate without leaving their primary workspace.
- Document Workflow Automation: Automating repeatable document workflows through AI-generated baseline templates. Administrators can import a reusable template into chat, insert project data, and have EtherAssist draft final documents, such as statements of work or completion reports, in the required style for quick review and approval.
- Enhanced Platform Intelligence: Improving platform intelligence with more accurate responses, better handling of modified scripts, and stronger contextual understanding of complex follow-up questions.
- Microsoft Intune Support: Introducing Microsoft Intune support, enabling the collection of device data, with further capabilities planned in future releases.
- EtherInsights Integration: Integrating natively with EtherInsights, allowing customers to use their EtherAssist subscription within the broader analytics and reporting platform.
- New Documentation Site: Launching a new documentation site at docs.etherassist.ai, featuring structured technical guides, onboarding resources, and comprehensive API documentation.
- Streamlined Onboarding: Streamlining onboarding for new users through an enhanced welcome experience and privacy-enhanced video learning resources.
EtherAssist Version 2 is available immediately to all customers. For additional information or to request a demonstration, visit etherassist.ai.
Founded in June 2023, EfficientEther Ltd is a UK technology startup dedicated to maximising cloud cost efficiency and sustainability through AI-driven solutions. The company partners with enterprises and channel resellers to deliver secure, scalable tools that optimise cloud investments and support ESG objectives.
Websites: www.efficientether.co.uk | www.etherinsights.ai | www.etherassist.ai